Tracking milestones are clear enough for our warehouse to plan receiving without calling every afternoon.
Operational visibility
Freight technology is useful only when it reflects real-world events. Feldan Freight keeps visibility practical: a consignment number should map to milestones your team can act on, and updates should be timed to support decision-making (dispatch, customer service, and receiving).
We avoid unnecessary complexity. Not every shipper needs dashboards full of noise. Most teams want three things: confirmation that pickup happened, confidence about delivery timing, and a clear record when a delivery is completed. That is the baseline we design around.
Consignment tracking
Consignment tracking works best when the booking details are complete. Include the correct pickup/delivery contact names, a realistic time window, and any site requirements (dock/forklift/booking slot). If a receiver has strict sign-in requirements, note it so the driver can complete the process without delay.
Use the tracking page to look up status by consignment number: Consignment tracking. If your team needs a consistent reference, keep the consignment number aligned with your internal order number.
Proof of delivery
Proof of delivery is not just a document — it is a control point for operations and finance. It reduces disputes, supports invoice completion, and helps customers reconcile inbound shipments. Where formal confirmation is needed, we support POD workflows that record the delivery event cleanly.
Learn more about POD expectations and common receiver processes on Proof of Delivery.
Account visibility
Regular shippers often need visibility at account level: what moved this week, what is still in transit, and where exceptions occurred. Account reporting is most useful when it supports operational improvement — for example, identifying recurring receiver access issues or lanes that require different pickup windows.
For customers on an account workflow, we can align reporting with your internal process so your team can review performance without extra manual work. See Account Visibility.
Data quality and responsibility
Technology is only as good as the information it starts with. Incorrect addresses, missing receiver contacts, and unclear handling notes are common causes of avoidable delays. When details are right at booking, you get cleaner tracking and fewer exceptions.
If you want guidance on what to include in a booking for better visibility, contact us via Contact.
For dispatch teams
Use consignment numbers aligned with your order or WMS reference. When milestones stall, escalate with suburb pair and ready time—not only “where is my freight?”—so investigation is faster.
For finance teams
POD completeness drives invoice closure. Align required fields at account setup so delivery events match your approval workflow.