1) What information we collect
We may collect information you provide directly to us, such as your name, business name, phone number, email address, pickup and delivery details, receiver contact details, and any notes relating to access requirements or handling needs. Where needed to deliver services, we may also record shipment references (for example, consignment numbers) and service outcomes (such as delivery confirmation).
In a freight environment, operational details can sometimes include personal information (for example, a receiver’s name or phone number at a delivery site). We treat that information as personal information and handle it accordingly.
2) How we use personal information
We use personal information to operate our business and provide services, including to:
- respond to enquiries and communicate with customers and receivers
- plan pickups and deliveries, including managing site access and handling requirements
- provide shipment visibility, including tracking and proof of delivery where applicable
- manage customer support requests and resolve delivery exceptions
- comply with legal obligations and maintain operational records
We do not use personal information for unrelated purposes without consent, unless required or authorised by law.
3) Disclosure to third parties
We may disclose personal information where reasonably necessary to provide services (for example, to contracted drivers or service partners involved in pickup or delivery). We take reasonable steps to limit disclosures to what is required for the specific service and to ensure information is handled responsibly.
4) Storage, security, and retention
We take reasonable technical and organisational steps to safeguard personal information from loss, misuse, unauthorised access, modification, or disclosure. Access is limited to authorised personnel who require the information for operational purposes.
We retain information for as long as needed for operational, legal, and business record purposes. When information is no longer required, we take reasonable steps to de-identify or securely delete it.
5) Access and correction
You may request access to personal information we hold about you and request corrections where information is inaccurate, out of date, incomplete, or misleading. We may need to verify identity before responding.
6) Contact
FELDAN FREIGHT PTY. LIMITED · Phone 02 7908 2494 · support@feldanfreight.com.au · U 10, 36 O'Riordan St, Alexandria NSW 2015.