Support calls are answered with context. We rarely need a second call to resolve exceptions.
Direct support when it matters
When freight is time-sensitive or an exception occurs, you need a clear answer quickly. Feldan Freight provides direct support during business hours for booking changes, delivery issues, and account questions.
Have your consignment number, pickup and delivery suburbs, and a short description ready. That helps us locate the movement and advise on hold, re-delivery, redirect, or receiver contact with documented outcomes.
Phone 02 7908 2494 or email support@feldanfreight.com.au.
What to include on the call
Consignment number, booking contact, receiver name, stated issue (not collected, access refused, damaged packaging noted on delivery), and your preferred next action if known.
Account escalation paths
Regular shippers receive consistent escalation contacts so urgent lanes reach someone who knows your guardrails and receiver list.
Before you call
Check tracking for the latest milestone. If POD is the question, see proof of delivery expectations.