A healthcare consumables network required sort-by-route discipline and strict clinic receiving windows across regional NSW.
Challenge
Mixed cartons required sorting before clinic delivery, creating misroutes and late arrivals at sites with narrow receiving windows. Temperature-sensitive items needed segregation from general freight.
Receiver licence validation was inconsistent before first dispatch.
Approach
Sort-by-route processes were introduced with temperature-sensitive segregation and receiver licence validation before first dispatch. Clinic routes were built around published receiving hours and appointment rules.
Milestone updates focused on out-for-delivery and exception status with clear notes for partial delivery.
Outcome
Misroutes decreased and clinics received consolidated deliveries within published windows. Customer service spent less time chasing status on routine movements.
POD records now include signatory role where clinics require it for audit.