Stability before collection
The most common pallet failure is unstable loads that shift in transit—oor wrap coverage, overhang, or uneven weight distribution. Damage claims and rework at delivery often trace back to preparation at the sender dock.
Pre-collection checklist
Confirm structurally sound pallets, centred weight, adequate stretch film overlap with corner protection, outward-facing labels, and edge protection on vulnerable cartons. Mixed-SKU pallets need layer stability and void fill where items can move.
When freight may be refused
Unstable freight may be refused or re-worked with sender agreement because moving unsafe loads increases risk for all freight on the vehicle. Fixing at collection is cheaper than delivery failure or cross-dock rework.
Operational payoff
Teams that audit wrap standards before dispatch typically see fewer damage disputes and faster depot induction. Align checklist with booking standards on your account.
Include pallet compliance in warehouse induction for new staff and before seasonal peaks. Photograph load condition at dispatch if your quality process requires evidence.